Assistance

WOMAN SIZE GUIDE

CORRESPONDANCE DES TAILLES :

USE THIS TABLE TO FIND YOUR HEIGHT BASED ON YOUR MEASUREMENTS (IN CM) :

DELIVERY

In periods of commercial operation (Private Sale, Sales…), our order preparation times may be extended and will consequently impact our delivery times. We invite you to allow 2 to 3 additional business days. An email will be sent to you when we ship your order. This includes your shipment number. You will then be able to track the delivery of your order via the carrier’s website.

 

TERRITOIRES NON LIVRABLES

LO NEEL ne livre pas les territoires suivants :

  • Campione d’Italia, Livigno, Lugano, San Marino, Cité du Vatican
  • Iles anglo-normandes, Gibraltar
  • Ceuta, Mellila, Canaries, Tenerife
  • Mont Athos
  • Ile de Heligoland, Busingen
  • Iles Féroé, Groenland
  • Iles Aland
  • Puerto Rico, Guam, Hawaï

RETURN

Doesn’t the size ordered match? You have 30 days to return your product to us by the carrier of your choice (Colissimo, UPS,…) to the following address: 81 rue Brancion 75015 Paris.

Be sure to keep a proof of deposit and a shipping number to ensure you have the necessary proof of shipment of your package.

In case of loss of your return package, our customer service reserves the right to open an investigation with the carrier concerned. For this purpose, a proof of deposit and a tracking number will be required and will be essential for the opening of this investigation.


REFUNDS

We will refund your order within 10 days of receipt of your package.

Your refund will be made to the credit card used to pay for your order. In the event of theft or loss of your credit card, we invite you to contact your bank.


EXCHANGE

LO NEEL does not make any exchanges. In case of return of order, you will receive a refund.


DEFECTIVE ITEM

In case of receipt of a defective item, we invite you to take photographs of the defect and to contact our customer service within seven days at contact@loneel.fr Please note that we do not carry out any exchanges. If the defect is confirmed, you will have to return your order, we will refund you and you will have to place a new order. If your article has been modified, we will not be able to take it back.

INTRODUCTION

This document (and any document mentioned below) sets out the general terms and conditions for the use of this website (www.loneel.fr) and the general terms and conditions for the purchase of products through this website (hereinafter the “Terms and Conditions”).

Please read these Terms, our cookie policy and our privacy policy (hereinafter the “Data Protection Policies”) carefully before using this website. By using or ordering from this website, you agree to be bound by these Terms and Conditions and our Data Protection Policies. If you do not agree with all of the Terms and Conditions and Data Protection Policies, please do not use this website.

These Terms and Conditions are subject to change. It is your responsibility to consult them regularly, as the applicable terms and conditions will be those in effect at the time of use of this website or the conclusion of the Agreement (as described below).

If you have any questions about the Terms and Conditions or Data Protection Policies, please contact us by completing the form provided.

The Purchase Agreement entered into between us (hereinafter referred to as the “Agreement”) may be entered into, at your option, in any language in which the Terms are available on this website.

OUR DETAILS

The sale of products through this website is carried out under the name “LO NEEL” whose registered office is located at 81 rue Brancion 75015 PARIS, registered in the Paris Trade and Companies Register under number 830 788 436, and under the following intra-Community VAT number FR81830788436, which can be reached at the following e-mail address: contact@loneel.fr

YOUR DETAILS AND VISITS ON OUR WEBSITE

Any personal information or data you provide to us will be processed in accordance with the Data Protection Policies. By using this website, you agree to the processing of this information and contact details and you declare that all the information or contact details provided are true and accurate.

USE OF OUR WEBSITE

By using this website and placing orders on it, you agree to :

  1. Use this website only for legal consultations or orders
  2. Do not place false or fraudulent orders. If we have reason to believe that such an order has been placed, we will be entitled to cancel it and inform the relevant authorities.
  3. Provide us with your e-mail address, postal address and/or other true and accurate contact information. Similarly, you authorize us to use this data so that we can contact you as part of your order, if necessary (see our privacy policy).

You will not be able to place an order if you do not provide us with all the required data.

By placing an order on this website, you affirm that you are over 18 years of age and that you have the legal capacity to enter into contracts.

AVAILIBILITY OF SERVICES

The delivery service for the products offered on this website is available in metropolitan France only.

VALIDATION OF THE CONTRAT

To place an order, you must follow the online purchase procedure and click on “Authorize payment”. You will then receive an email confirming that your order has been processed (hereinafter referred to as the “Order Confirmation”). You will also be informed by email of the shipment of your order (hereinafter the “Shipping Confirmation”).

PRODUCT AVAILABILITY

All product orders are subject to product availability. In this sense, in the event of supply difficulties or if the products are no longer in stock, we will reserve the right to inform you about the possibility of ordering replacement products of the same or higher quality or value. If you do not wish to order these replacement products, we will refund any amount you may have paid.

REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and to replace or modify any content or information on this website. Although we always make every effort to respond to all orders as efficiently as possible, exceptional circumstances may arise, such as a manufacturing or stock problem or a payment incident, and require us to refuse to process an order after we have sent you the Order Confirmation. We reserve this right at any time. In this case, if payment has already been made, we will refund all amounts paid, including delivery charges as soon as possible, using the same payment method as you used during the transaction. In any case, this refund will not entail any costs for you.

We shall not be liable to you or any other third party for the removal of a product from this website, the removal or modification of any material or content contained therein, or the failure to process an order in the cases referred to above, after sending the Shipping Confirmation.

Subject to the provisions of the clause relating to product availability, and except in exceptional circumstances, we will endeavour to deliver the product(s) listed on the Shipping Confirmation to you before the deadline indicated on the Shipping Confirmation or, if no date is indicated, within the indicative deadline given when choosing the delivery method, and in any case within a maximum of 30 days from the date of the Order Confirmation.

However, delays may occur due to unforeseen circumstances or for reasons related to the place of delivery.

If we are unable to meet the delivery date for any reason, we will inform you and offer you either to continue the purchase process with a new delivery date or to cancel your order and refund the full amount you have paid. Please note that no home delivery is made on Saturdays, Sundays or public holidays, except in the case of the virtual gift card, which will be delivered on the date you have indicated.

For the purposes of these Conditions, “delivery” shall be deemed to have been made, or the order shall be deemed to have been “delivered”, at the time when you or a third party you have designated is in physical possession of the products, which shall be evidenced by the signature of the acknowledgement of receipt of the order at the delivery address you have indicated to us.

DELIVERY

Subject to the provisions of the clause relating to product availability, and except in exceptional circumstances, we will endeavour to deliver the product(s) listed on the Shipping Confirmation to you before the deadline indicated on the Shipping Confirmation or, if no date is indicated, within the indicative deadline given when choosing the delivery method, and in any case within a maximum of 30 days from the date of the Order Confirmation.

However, delays may occur due to unforeseen circumstances or for reasons related to the place of delivery.

If we are unable to meet the delivery date for any reason, we will inform you and offer you either to continue the purchase process with a new delivery date or to cancel your order and refund the full amount you have paid. Please note that no home delivery is made on Saturdays, Sundays or public holidays, except in the case of the virtual gift card, which will be delivered on the date you have indicated.

For the purposes of these Conditions, “delivery” shall be deemed to have been made, or the order shall be deemed to have been “delivered”, at the time when you or a third party you have designated is in physical possession of the products, which shall be evidenced by the signature of the acknowledgement of receipt of the order at the delivery address you have indicated to us.

 

DELIVERY IMPOSSIBILITY

In the event that it is impossible to deliver your order, we will try to find a safe place to drop off your package. If we cannot find a safe place, your order will be returned to our warehouse.

We will also leave you a notice telling you where your order is located and how to proceed with a new delivery.

If you are not at the delivery location at the agreed time, please contact us to arrange for delivery at a later date.

If the order has still not been delivered, for reasons beyond our control, after a period of 30 days following the date on which your order was available for delivery, we will consider that you wish to terminate the Contract and it will be terminated. As a result of the termination of the Agreement, we will refund all amounts paid to you, including delivery charges (except for additional charges related to the choice of a delivery method other than the ordinary and least expensive method of delivery we offer you), as soon as possible and in any event within 14 days of the date on which the Agreement is considered terminated.

Please note that we will be entitled to charge you for any additional transport costs incurred as a result of the termination of the Agreement.

 

PRODUCT PREORDER

Pre-ordered products placed online on the Internet page as “Pre-order” may be subject to longer delivery times than other orders. These delivery times will be mentioned on the website, but the products will in any case be delivered within a maximum of 45 days from the date of the Order Confirmation.

Orders containing both standard and Pre-ordered products (“Mixed Orders”) can be delivered separately and at different times.

As soon as the Pre-ordered products have been prepared, we will inform you of their shipment by sending you a Shipping Confirmation.

You have the right to withdraw from the contract within 14 days of the date on which you or a third party other than the carrier you have designated takes physical possession of the goods without giving any reason. In the case of Mixed Orders, the withdrawal period expires 14 days after the date on which you or a third party other than the carrier you have designated takes physical possession of the last product ordered.

The foregoing provisions are without prejudice to the contractual right of withdrawal of 30 days from the date of Confirmation of Shipment from which you benefit for each of the products that can be delivered separately in the case of Mixed Orders.

If you make a purchase of a Pre-Ordered product, all the provisions of these Conditions will also apply to you.

 

PRODUCT OWNERSHIP

Ownership of the products will only be transferred to you upon receipt of full payment of the sums due, including delivery charges, or at the time of delivery (as defined in the clause on Delivery above) if it occurs at a date subsequent to payment.

 

PRICE AND PAYMENT

The price of the products will be as indicated at any time on our website, unless there is a manifest error. Errors may occur despite our best efforts to ensure that the prices indicated on the website are accurate. If we detect an error in the price of the product(s) you have ordered, we will inform you as soon as possible and offer you either to confirm your order at the correct price or to cancel this order. If we are unable to contact you, the order will be considered cancelled and we will refund you in full.

We are not required to sell a product at an incorrectly lower price (even after sending you an Order Confirmation), if the error is obvious and unambiguous and if you are reasonably able to identify it as such.

The prices displayed on our website include VAT but exclude delivery charges, which will be added to the total amount to be paid, as set out in our purchasing guide (see the section “Shipping”).

Prices can be changed at any time. However, no changes will have any effect on orders for which a Shipping Confirmation has already been sent, with the exception of the cases described above.

After you have chosen all the products you wish to buy, they will be added to your shopping cart. We will then process your order and you will be asked to make the payment. To this end, you must follow the various steps of the purchasing process by indicating or verifying the information required for each step.

During the purchase process, you always have the possibility to modify the data relating to your order before making the payment. The purchasing process is explained in detail in our purchasing guide.

In addition, if you are registered as a user in our system, all the data relating to the orders you have placed with us are available in the “My Account” section.

Your card data will be encrypted to reduce any risk of unauthorized access. Once your order has been placed, we will make a pre-authorization request for a credit card debit to ensure that you have sufficient funds to complete the transaction. The corresponding amount will be charged to your card when the products ordered leave our warehouse. By clicking on “Authorize Payment”, you confirm that the credit card belongs to you or that you are the legitimate holder.

Credit cards are subject to validity checks and authorization by the credit card issuer. If we do not receive the required payment authorization, we will not be held responsible for the delay or non-delivery of the products and we will not be able to enter into a Contract with you. The order confirmation email is used as an invoice. Keep it in a safe place so that you can justify your purchase.

 

PURCHASE OF PRODUCTS AS A GUEST

The site also offers you the possibility to buy products as a guest. Under this purchase method, you only need to provide the data necessary to process your order. At the end of the purchase process, you are invited to register as a user or to continue as an unregistered user.

The order confirmation email is used as an invoice. Keep it in a safe place so that you can justify your purchase.

 

VALUE-ADDED TAX

Purchases made via this website are subject to value added tax (VAT) at the rate legally in force on the day of sale.

EXCHANGE / RETURN POLICY

LEGAL RIGHT OF WITHDRAWAL

Right of withdrawal

As a consumer, you have the right to withdraw from the Contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the date on which you or a third party other than the carrier you have designated takes physical possession of the products or, in the case of several products forming part of the same order but delivered separately, 14 days after the date on which you or a third party other than the carrier you have designated takes physical possession of the last product ordered.

To exercise your right of withdrawal, please inform LO NEEL of your decision by means of an unambiguous written statement (in particular by e-mail or post). You can contact us by e-mail at the following address: contact@loneel.fr

You also have the possibility to use the attached withdrawal form, although this is not mandatory.

The withdrawal period is respected if you send us your letter informing us of your decision to exercise your right of withdrawal before the expiry of this withdrawal period.

Effects of withdrawal

If you decide to withdraw from the Contract, we will refund the amounts paid, without delivery charges, as soon as possible and in any event within 14 days of the day on which we are informed of your decision to withdraw from the Contract.

The refund method will be the same as the payment method you used in the initial transaction. In any case, this refund will not entail any costs for you. Notwithstanding the foregoing, we may defer the refund until we have received the returned products or you have provided us with proof of their return, whichever is earlier.

You are only liable for the depreciation in the value of the products resulting from manipulations other than those necessary to ensure the nature, characteristics and functioning of the products.

 

COMMON PROVISIONS

You will not have the right to withdraw from the Agreement if it relates to the delivery of any of the following products:

  1. Customized products
  2. Goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.

Your right of withdrawal will only apply to products that are returned under the same conditions as those in which you received them. No refund will be granted if the product has been used after being opened, if it is not in the same condition as at the time of delivery or if it has been damaged. Please take good care of the product(s) in your possession. Please return the products using or including their original packaging, instructions and any other documents, if any, that accompany these products.

In the event of withdrawal from the Contract, the corresponding products must be returned at your expense.

After examining the returned product, we will inform you whether or not you are entitled to a refund of the amounts paid. Delivery charges will be refunded if the right of withdrawal is exercised during the legal period and if all the products in question are returned. The refund will be made as soon as possible and, in any case, within 14 days of the date on which you notify us of your decision to terminate the Contract. Notwithstanding the foregoing, we may defer the refund until we have received the returned products or you have provided us with proof of their return, whichever is earlier. The refund method will always be the same as the payment method for your purchases.

The risks and costs associated with the return of the products will be at your expense, as indicated above. Please note that, following the delivery of your order, in the event of the exercise of your legal right of withdrawal, we cannot assume the risk related to the return of the products if it results from causes not attributable to LO NEEL.

It is also reminded that you are responsible for the content of returned packages as long as you do not use any of the options offered by LO NEEL. In the event of an error in the content of the returned package, not attributable to LO NEEL, if it is possible to organise the return of the package to your attention, we may charge you the corresponding costs. In any case, nothing in this clause shall affect your legal rights.

 

LIABILITY AND DISCLAIMERS

If you believe that the product is not in conformity with the Contract at the time of delivery, you must contact us immediately using the form provided for this purpose, indicating the characteristics of the product in question and the nature of the defect.

We will review the returned product in detail and inform you by email, within a reasonable time, if the product can be exchanged or if you are entitled to a refund (if applicable). We will refund or exchange the product as soon as possible and, in any case, within 14 days of the date on which we confirm to you by e-mail that you are entitled to a refund or exchange of the product in question.

If a defect or damage is found, the returned products will be fully refunded, including the shipping costs you have paid and the costs incurred for the return. The refund method will always be the same as the payment method for your purchases.

All the rights you enjoy under the regulations in force are preserved in all cases.

 

“SIZE CHANGE”

If you consider that the size of the item you are purchasing does not suit you, you can return it to us by the carrier of your choice within 14 calendar days of receipt of the package.

Once the item is returned, you will be refunded within 10 calendar days and you can order the item again in a different size.

LIABILITY AND DISCLAIMER

Our liability under these Conditions shall not be engaged in the event that the non-performance of our obligations is attributable to the act of a third party, your fault or an event of force majeure as defined by Article 1218 of the Civil Code and by case law.

 

Notwithstanding the foregoing, our liability shall not be subject to any exclusion or limitation in the following cases:

  1. death or personal injury caused by our negligence;
  2. fraud or fraud; or
  3. in all cases where it would be illegal or unlawful to exclude, limit, or attempt to exclude or limit our liability.
Due to the open nature of this website and the possibility that errors may occur in the storage and transmission of digital information, we do not guarantee the accuracy or security of information transmitted or obtained through this website, unless otherwise expressly stated.
All documents, descriptions and information relating to the products on this website are provided “as is”, without warranty of any kind, either express or implied, except as provided by law. In this sense, if you are a consumer party to the Contract, we are obliged to deliver products that comply with the contractual provisions and we are liable to you in the event of a lack of conformity noted at the time of delivery. Products shall be considered to comply with the contractual provisions if the following conditions are met: (i) they must conform to the description we have provided and have the characteristics we have provided on this website; (ii) they must be suitable for the purposes for which such products are generally designed; (iii) they must meet the quality and performance criteria that are generally accepted for products of the same kind and can reasonably be expected.
To the extent provided by law, all warranties are excluded, with the exception of warranties benefiting consumers, which cannot legitimately be the subject of any exclusion.
Indeed, LO NEEL guarantees consumers against defects in conformity and hidden defects for products sold on this website, in accordance with the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code, and the guarantee against hidden defects, within the meaning of Articles 1641 et seq. of the Civil Code, allowing you to return defective or non-conforming products delivered.
It is recalled that the consumer who decides to act as a legal guarantee of conformity:
  • Has a period of two years from the delivery of the property to act;
  • Can choose between repairing or replacing the good, subject to the conditions related to cost, provided for in Article L 217-9 of the Consumer Code;
  • Is exempted from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods.

The legal guarantee of conformity applies independently of any commercial guarantee granted.

The consumer may decide to invoke the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, the consumer may choose between the resolution of the sale and a reduction in the sale price, in accordance with Article 1644 of the Civil Code.

Reminder of the provisions of the Consumer Code:

Article L 217-4 of the Consumer Code: The seller is required to deliver a good in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation where the latter has been charged to him by the contract or has been carried out under his responsibility.

Article L 217-5 of the Consumer Code: To be in conformity with the contract, the good must:

  1. Be specific to the use usually expected of a similar property and, if applicable:
    • correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
    • have the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
  2. Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L 217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed after two years from the delivery of the goods.

Reminder of the provisions of the Civil Code:

  • Article 1641 of the Civil Code: The seller is bound by the warranty on account of hidden defects in the thing sold that make it unfit for the use for which it is intended, or that reduce this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known them.
  • Article 1648 paragraph 1 of the Civil Code: The action resulting from fundamental defects must be brought by the purchaser within two years of the discovery of the defect.

The products we sell, particularly handicrafts, often have characteristics specific to the natural materials used in their manufacture. These characteristics may be subject to variations in fibre, texture, knots or colour. These variations cannot be considered as defects or damages. On the contrary, you must be aware of the existence of these variations and be able to appreciate them. We only choose products of the highest quality, but natural characteristics are inherent in our products and must be accepted as part of the intrinsic aspect of them.

The provisions of this clause shall in no way affect your rights as a consumer or your right to terminate the Agreement.

Mediation

As a consumer, if you believe that your rights have been violated, you can send your complaint to the following e-mail address: contact@loneel.fr to request an amicable settlement.

INTELLECTUAL PROPERTY

You acknowledge and agree that any copyright, trademark and other intellectual property rights in all information or content on this website shall at all times be owned by us or by those who have granted us the license. You may only use this information to the extent that you are expressly authorized to do so by us or by those who have granted the license. This does not prevent you from using this website to copy information necessary for your order or identification information.

VIRUSES, HACKING AND OTHER COMPUTER CRIMES

You may not misuse the Website by intentionally introducing viruses, Trojan horses, worms, logic bombs and other malicious or technologically harmful devices. You may not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database related to our website. You agree not to attack this website through a distributed denial of service or denial of service.
Any violation of this clause constitutes an offence under the applicable regulations. We will inform the relevant authorities of such a violation and cooperate with them to discover the identity of the hacker. Similarly, in the event of non-compliance with this clause, you will immediately cease to be authorized to use this website.
We assume no responsibility for any loss or damage resulting from a denial of service attack, virus or other malicious or technologically harmful device or material caused to your computer, equipment, data or information as a result of using this website or downloading files from this website or files from other websites to which this website has directed you.

LINKS ON OUR WEBSITE

If our website contains links to other websites and data of third parties, these links will be provided for information purposes only, without us having any control over the content or data of these websites. Consequently, we decline any responsibility in the event of loss or nuisance resulting from the use of these links.

WRITTEN COMMUNICATIONS

Under applicable regulations, we are required to send you certain information or communications in writing. By using this website, you agree that your communication with us is primarily electronic. We will contact you by e-mail or inform you through alerts posted on our website.
For contractual purposes, you agree to the use of this electronic means of communication and you agree that all contracts, announcements, information and other messages that we send you electronically shall comply with the legal provisions requiring that such communications be made in writing. This provision does not affect your rights.

NOTIFICATIONS

Please use our contact form to send us your notifications. Unless otherwise specified, we may send you notifications to the e-mail or postal address you have given us when you place your order.
It is understood that notifications will be properly made and received at the same time as they are published on our website, 24 hours after an e-mail has been sent, or three days from the date on which any letter is postage paid. To prove that a notification has been delivered, it will be sufficient to demonstrate, in the case of a letter, that the address was correctly written and that it was stamped and posted; in the case of an e-mail, it will be sufficient to demonstrate that it was sent to the e-mail address indicated by the recipient.

TRANSFERTS AND MANDATORY RIGHTS

The Contract is binding on the parties, as well as on their respective successors, assigns and assigns.
You may not transmit, assign, encumber or otherwise transfer any Contract or any of the rights or obligations arising therefrom without our prior written consent.
We may transmit, assign, encumber, subcontract or otherwise transfer a Contract or any of the rights or obligations arising therefrom at any time during the term of the Contract. For the avoidance of doubt, such transmissions, assignments, charges and other transfers shall not affect your rights, if any, as a consumer under the law, and shall not constitute any limitation, restriction or exclusion of any express or implied warranties that we may have granted you.

MAJOR STRENGTH

We shall not be liable for any failure or delay in the performance of our contractual obligations caused by events beyond our reasonable control (hereinafter referred to as “Force Majeure”) as defined in Article 1218 of the Civil Code and by case law.
It is understood, on the one hand, that our contractual obligations will be suspended for as long as the Force Majeure case lasts and, on the other hand, that our performance deadlines for meeting these obligations will be extended for a period equivalent to that of the Force Majeure case. We will make every effort to terminate the Force Majeure case or to find a solution that allows us to perform our contractual obligations despite the Force Majeure case.

RIGHTS OF CANCELLATION

If we cease to claim strict performance by you of your obligations under the Contract or any of these Conditions, or if we do not exercise the rights or remedies to which we are entitled under this Contract or any of these Conditions, this shall in no way constitute a waiver or limitation of such rights or remedies and shall not relieve you from complying with your obligations.
No waiver by us of any specific right or remedy shall constitute a waiver of any other right or remedy under the Agreement or the Conditions.
No waiver by us of any of these rights, remedies or conditions under the Agreement will be effective until it is expressly qualified as such and communicated to you in accordance with the provisions of the notice clause above.

PARTIAL NULLITY

If any of these Conditions or any of the provisions of the Contract are found to be null and void by virtue of an irrevocable decision of a competent authority, the other general conditions shall remain applicable without being affected by such decision.

ENTIRE AGREEMENT

These Conditions and any document referred to in these Conditions constitute the entire Agreement between the parties with respect to the subject matter hereof, and supersede any agreement, promise or understanding entered into prior to the oral or written agreement between the parties.
The parties agree that neither party has relied on any statement or promise made by the other party or possibly arising from any written or oral statement during negotiations between the parties prior to the conclusion of the Agreement, except as expressly provided in these Conditions.
Each of the parties waives any right of recourse regarding any false oral or written statements made by the other party before the date of signature of the Agreement (unless such false statements have been made fraudulently). The only remedy available to the other party shall be the termination of the Agreement, as provided in these Terms and Conditions.

OUR RIGHT TO MODIFY THESE TERMS AND CONDITIONS

We have the right to revise and modify these Terms and Conditions at any time.
You are subject to the terms and conditions in effect at the time you use this website or place an order, unless the law or competent authorities require us to modify these terms and conditions or the privacy policy retroactively. In this case, any possible changes will also apply to orders you have previously placed.

APPLICABLE LAW AND JURISDICTION

The use of our website and the contracts to purchase products on this site will be governed by French law.
Any dispute arising out of or related to the use of the site or the said Contracts shall be submitted to the exclusive jurisdiction of the French courts and tribunals.
The provisions of this clause do not affect your rights as a consumer under the applicable legislation.

COMMENTS AND SUGGESTIONS

Your comments and remarks are always welcome. You can send them to us using the contact form.

Last updated: 05 June 2019

ANNEXE

Withdrawal form
(form to be completed and sent back to us only if you wish to retract)

 

Address: LO NEEL, whose registered office is located at 81 rue Brancion 75015 PARIS.
I hereby declare that I withdraw from the contract of sale concerning the following goods: Order from / delivery of (*)
Name of the consumer Address of the consumer
Consumer’s signature (only for paper forms)
Date
(*) Delete as appropriate

LEGAL NOTICES

In accordance with Article 6 of Law No. 2004-575 of 21 June 2004 on trust in the digital economy, users of the loneel.fr website are informed of the identity of the various parties involved in its development and monitoring:
Owner: LO NEEL – Head office: 81 rue Brancion 75015 PARIS – Registre du commerce et des sociétés de Paris: n° 830 788 436 – TVA intracommunautaire n°FR81830788436 – adresse email :contact@loneel.fr
Creator: AW Innovate
Publication manager: Frédérique Muller
Webmaster : AW Innovate Agency – hello@aw-innovate.com
Hosting company: OVH – Head office: 2 rue Kellermann – 59100 Roubaix – France

INTELLECTUAL PROPERTY AND COUNTERFEITING

LO NEEL is the owner of the intellectual property rights or holds the user rights on all the elements accessible on the site, in particular the texts, images, graphics, logo, icons, sounds, software.
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with LO NEEL’s prior written authorization.
Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of Articles L. 335-2 et seq. of the Intellectual Property Code.

PERSONAL DATA MANAGEMENT

In France, personal data are protected by Law No. 78-87 of 6 January 1978 as amended and by EU Regulation 2016/679, known as the General Data Protection Regulation (RGPD) of 27 April 2016.
When you visit loneel.fr, the following may be collected: the URL of the links through which the user accessed the loneel.fr site, the user’s access provider, the user’s Internet Protocol (IP) address.
When using the loneel.fr website, LO NEEL collects the following personal data: name, first name, postal address, email address.
The user provides this information in full knowledge of the facts, particularly when he/she enters it himself/herself. The user is then informed of the obligation or not to provide this information.
LO NEEL only keeps Users’ personal data for a maximum period of 3 months, without prejudice to legal retention obligations.
In accordance with the provisions of articles 38 and following of the law 78-17 of 6 January 1978 relating to data processing, files and freedoms, any user has a right of access, rectification, opposition, limitation and portability relating to personal data concerning him, by making his request to the data protection officer appointed by LO NEEL at the following e-mail address:contact@loneel.fr, accompanied by a copy of the identity card with signature of the holder of the document, specifying the address to which the reply must be sent.
No transfer of personal data is made to third parties.
The user has the right to lodge a complaint with the CNIL if he considers, after having previously submitted LO NEEL, that the latter has not respected its obligations regarding the protection of personal data.
Data controller: Frédérique Muller

HYPERLINKS AND COOKIES

Hypertext links

The loneel.fr site may contain hypertext links to other sites, set up with the authorization of LO NEEL. However, LO NEEL has no possibility of verifying the content of the sites thus visited, and will therefore not assume any responsibility for this fact.

Cookies

Browsing the loneel.fr website may cause cookies to be installed on the user’s computer. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance.
Refusal to install a cookie may result in the inability to access certain services. However, the user can configure his computer as follows to refuse the installation of cookies:
In Internet Explorer: tool tab (pictogram in the shape of a cog in the top right corner) / internet options. Click on Privacy and choose Block all cookies. Confirm with Ok.
Under Firefox: at the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab.
Set the Retention Rules to: Use the custom settings for the history. Finally, uncheck it to disable cookies.
Under Safari: Click on the menu pictogram at the top right of the browser (symbolized by a cog). Select Settings. Click Show Advanced Settings. In the “Privacy” section, click on Content Settings. In the “Cookies” section, you can block cookies.
Under Chrome: Click on the menu pictogram at the top right of the browser (symbolized by three horizontal lines). Select Settings. Click Show Advanced Settings. In the “Privacy” section, click on preferences. In the “Privacy” tab, you can block cookies.
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