Assistance

Owner : A.D.N.L.N – LO NEEL – Headquarters: 81 rue Brancion 75015 PARIS – Paris Trade and Companies Register: n ° 884 148 750 R.C.S. Paris – intra-community VAT n ° FR80884148750 – email address: contact@loneel.fr
Publication manager : Frédérique Muller
Host : OVH – Headquarters: 2 rue Kellermann – 59100 Roubaix – France

LO NEEL is the owner of the intellectual property rights or holds the rights of use on all the elements accessible on the site, in particular the texts, images, graphics, logo, icons, sounds, software.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited without the prior written permission of LO NEEL.

Any unauthorized exploitation of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

During the period of commercial operation (Private Sale, Sale, etc.), our order preparation times may be extended and will therefore affect our delivery times. We invite you to count 2 to 3 additional working days. An email will be sent to you when we dispatch your order. This includes your shipping number. You can then follow the delivery of your order via the carrier’s website.

The size ordered does not match? You have 30 days to return your product to us by the transporter of your choice (Colissimo, UPS, etc.) at the following address: 81 rue Brancion 75015 Paris.

Make sure to keep a proof of deposit and a shipping number in order to have the necessary proof of the shipment of your package.

In the event of the loss of your return package, our customer service department reserves the right to open an investigation with the transporter concerned. For this, proof of deposit and a tracking number will be requested and will be essential for the opening of this investigation.

REFUND

We will refund your order within 10 days of receiving your package.
Your refund will be made on the credit card used when paying for your order.
In the event of theft or loss of your bank card, we invite you to contact your bank.

EXCHANGE

LO NEEL does not carry out an exchange. In case of return of order, you will receive a refund.

DEFECTIVE ARTICLE

In the event of receipt of a defective article, we invite you to take photographs of the defect encountered and to expressly contact our customer service within seven days at contact@loneel.fr. Please note that we do not trade. If the defect is confirmed, you must return your order to us, we will reimburse you and you must place a new order. If your item has been changed, we will not be able to resume it.

This document (and any document mentioned below) establishes the general conditions of use of this website (www.loneel.fr) as well as the general conditions of purchase of products through it (hereinafter).

Please read these Terms, our cookie policy and our privacy policy (hereinafter “Data Protection Policies”) carefully before using this website. By using this website or placing an order on it, you agree to be bound by these Conditions and by our Data Protection Policies. If you do not agree to all of the Conditions and Data Protection Policies, please do not use this website.

These Conditions are subject to change. You are responsible for consulting them regularly, as the applicable conditions will be those in effect at the time of using this website or entering into the Contract (as described below).

For any question regarding the Conditions or Policies of Data Protection, please contact us by completing the form provided for this purpose.

The Purchase Contract concluded between us (hereinafter referred to as the “Contract”) can be concluded, according to your choice, in any languages in which the Conditions are available on this Internet site.

The sale of products through this website is carried out under the name of “LO NEEL” whose head office is located at 81 rue Brancion 75015 PARIS, registered in the Paris Trade and Companies Register under number 830 788 436, and under the following intra-community VAT number FR81830788436, reachable at the following email address: contact@loneel.fr

The information or personal data that you communicate to us will be processed in accordance with the Data Protection Policies. By using this website, you agree to the processing of this information and contact details and you declare that all of the information or contact details provided are true and accurate.

By using this website and placing orders on it, you agree to:

1. Use this website only to carry out consultations or place orders legally
2. Do not place false or fraudulent orders. If we have reason to believe that such an order has been placed, we will be entitled to cancel it and inform the competent authorities.
3. Provide us with your email address, mailing address and / or other true and correct contact information. Likewise, you authorize us to use this data so that we can contact you as part of your order, if applicable (see our privacy policy).

You will not be able to place an order if you do not provide us with all the required data.

By placing an order on this website, you represent that you are over the age of 18 and that you have the legal capacity to conclude contracts.

The delivery service for the products offered on this website is available worldwide (in mainland France only.)

All product orders are subject to the availability of the latter. In this sense, in the event of supply difficulties or if the products are no longer in stock, we reserve the right to inform you about the possibility of ordering replacement products of identical or higher quality or value . If you do not wish to order these replacement products, we will refund any amount that may have been paid.

We reserve the right to withdraw any product from this website at any time and to replace or modify any content or information on it. Although we always do our best to respond to all orders as well as possible, exceptional circumstances may arise such as a manufacturing or stock problem or a payment incident, and force us to refuse to process an order after have sent you the Order Confirmation. We reserve this right at any time. In this case, if the payment has already been made, we will reimburse you all the amounts paid, including the delivery costs as soon as possible, according to the same method of payment as that which you used during the transaction. In any case, this reimbursement will not entail any costs payable by you.

We cannot be held responsible, towards you or any other third party, for the withdrawal of a product from this website, the withdrawal or modification of the material or content contained therein, or the non-processing of an order in the cases referred to above, after sending the Shipping Confirmation.

Subject to the provisions of the clause relating to the availability of products, and except in in exceptional circumstances, we will endeavor to deliver the product (s) appearing on the Shipping Confirmation before the time indicated on the same Shipping Confirmation or, if no date is indicated, within the indicative time given when choosing the delivery method, and in any case, within a maximum period of 30 days from the date of Order or, if no date is indicated, within the indicative period given when choosing the delivery method, and, in any case, within a maximum of 30 days from the date of Order Confirmation.

Delays may nevertheless occur in unforeseen circumstances or for reasons related to the place of delivery.

If we are unable to meet the delivery date for any reason, we will inform you and offer to either continue the process of purchase with a new delivery date, that is to cancel your order and refund you the full amount you paid. Please take into account that no home delivery is made on Saturdays, Sundays or public holidays, except in the case of the virtual gift card, which will be issued on the date you have indicated.

These Conditions, the “delivery” will be considered to have been made, or the order will be considered to have been “delivered”, at the time when you or a third party that you have designated will be in physical possession of the products, which will materialize by signing of the acknowledgment of receipt of the order to the delivery address that you have indicated to us.

IMPOSSIBILITY OF DELIVERY

If we are unable to deliver your order, we will endeavor to find a safe place to drop off your packageIf we cannot find a safe place, your order will return to our warehouse.

We will also leave you a notice telling you where your order is and how to make a new delivery.

If you’re not at the place of delivery at the agreed time, please contact us to arrange delivery at a later date.

If the order still cannot be delivered, for reasons beyond our control, after a period of 30 days following the date on which your order was available for delivery, we will consider that you wish to terminate the Contract and it will be terminated. As a result of the termination of the Contract, we will reimburse you for all the amounts paid, including the delivery costs (with the exception of additional costs linked to the choice of a delivery method other than the ordinary and least expensive delivery method. as soon as possible and, in any case, within 14 days of the date on which the Contract is deemed to have been terminated.

Please note that we will be authorized to invoice you for any additional transport costs inherent in the termination of the Contract.

PRE-ORDER PRODUCTS

Pre-ordered products placed online on the Internet page as “Pre-order” may be subject to longer delivery times than other orders. These delivery times will be mentioned on the website, but the products will in any case be delivered within a maximum of 45 days from the date of Order Confirmation.

Orders containing both standard products and Pre-ordered products (“Mixed orders”) can be delivered separately and at different timesAs soon as the Pre-ordered products have been prepared, we will inform you of their shipment by sending a Shipping Confirmation.

You have the right to withdraw from the contract within 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the products without invoking a reason. In the case of mixed orders, the withdrawal period expires after 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the last product ordered. are without prejudice to the contractual right of withdrawal of 30 days from the date of Confirmation of shipment from which you benefit for each of the products which can be delivered separately in the case of mixed Orders.

If you make a purchase of a product Pre-ordered, all the provisions of these Conditions will also apply to you.

OWNERSHIP OF THE PRODUCT

Ownership of the products will only be transferred to you upon receipt of full payment of the sums due, including delivery costs, or at the time of delivery (as defined in the Delivery clause above) if it intervenes at a date subsequent to payment.

PRICE AND PAYMENT

The site also offers you the opportunity to purchase products as a guest. Under this purchasing method, you must only provide the data necessary to process your order. At the end of the purchase process, you are prompted to register as a user or to continue as an unregistered user.

The order confirmation email acts as an invoice. Keep it in order to justify your purchase.

VALUE ADDED TAX

Purchases made via this website are subject to value added tax (VAT) at the rate legally in force on the day of the sale.

LEGAL RIGHT OF WITHDRAWAL

Right to retract

As a consumer, you have the right to withdraw from the Contract within 14 days without invoking a reason.

The withdrawal period expires after 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the products or, in the case of several products forming part of the same order but delivered separately, after 14 days from the date on which you or a third party other than the carrier you have designated comes into physical possession of the last product ordered.

To exercise your right of withdrawal, please inform LO NEEL of your decision by an unequivocal written declaration (in particular by e-mail or post). You can contact us by email at the following address: contact@loneel.fr

You also have the option of using the withdrawal form in the appendix, although this is not compulsory.

The withdrawal period is respected if you send your mail informing us of your decision to exercise your right of withdrawal before the expiration of this withdrawal period.

COMMON PROVISION

We will not have the right to withdraw from the Contract if it relates to the delivery of one of the following products:

1. Personalized products
2. Goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

Your right of withdrawal will relate only to products which are returned under the same conditions as those where you received them. No refund will be given if the product has been used after being opened, if it is not in the same condition as at the time of delivery or if it has been damaged. You are therefore requested to take good care of the product (s) in your possession. Please return the products using or including their original packaging, instructions and any other document, if any, accompanying these products.

In the event of withdrawal from the Contract, the corresponding products must be returned at your expense.

The returned product, we will tell you whether or not you are entitled to a refund of the sums paid. The delivery costs will be reimbursed if the right of withdrawal is exercised during the legal period and if all the products in question are returned.

Refunds will be made as soon as possible and in any event within 14 days of the date you inform us of your decision to cancel the Contract. Regardless of the foregoing, we may postpone the refund until we have received the returned goods or until you have provided us with proof of the return of the goods, whichever is earlier.

The method of refund will always be the same as the method of payment for your purchases, and the risks and costs of returning the products will be borne by you, as set out above.

Please note that, following the delivery of your order, if you exercise your legal right of retraction, we will not be able to assume the risk linked to the return of the products when it results from causes not attributable to LO NEEL.

It is also reminded that you are responsible for the contents of the returned parcels when you do not use any of the options offered by LO NEEL. In the event of an error in the contents of the returned package, not attributable to LO NEEL, if it is possible to organise the return of the package to you, we will be able to charge you the corresponding costs.

In any case, nothing in this clause will prejudice your rights under the law.

If you believe that the product does not comply with the Contract at the time of delivery, you must contact us immediately using the form provided, indicating the characteristics of the product in question and the nature of the defect.

We will review the returned product in detail and notify you by email, within a reasonable time, if the product can be exchanged or if you are entitled to a refund (if applicable). We will refund or exchange the product as soon as possible and, in any case, within 14 days from the date on which we have confirmed to you by email that you are entitled to a refund or the exchange of the product in question.

If a defect or damage is found, the returned products will be subject to a full refund, including delivery costs you have paid and costs incurred for the return. The method of reimbursement will always be the same as the method of payment for your purchases.

All the rights which you benefit from in accordance with the regulations in force are preserved in all cases.

If you consider that the size of the item you purchased does not suit you, you can return this item to us by the carrier of your choice, within 14 calendar days of receipt of the package.

Once the item is returned, you will be refunded within 10 calendar days and can re-order the item in another size.

Our responsibility, under these Conditions, cannot be engaged in the event that the non-performance of our obligations is attributable to the act of a third party, to your fault or to an event of force majeure as defined by article 1218 of the Civil Code and by case law.

Notwithstanding the foregoing, our liability will not be subject to any exclusion or limitation in the following cases:

Due to the open nature of this website and the possibility that errors may occur in the storage and transmission of digital information, we do not guarantee the accuracy or security of the information transmitted or obtained by means of this website, unless expressly stated otherwise.

All documents, descriptions and product information on this website are provided “as is”, without being covered by any warranty, express or implied, except as warranted by law. In this sense, if you are a party to the Contract as a consumer, we are required to deliver products to you in accordance with the contractual provisions and we are held liable to you in the event of non-conformity noted at the time of delivery. The products are considered to be in conformity with the contractual provisions if the following conditions are met: (i) they must comply with the description that we have presented and have the characteristics that we have exposed on this website; (ii) they must be adapted to the purposes for which products of this kind are generally designed; (iii) they must meet the quality and performance criteria which are generally accepted for products of the same kind and which can reasonably be expected.

To the extent provided by law, all warranties are excluded, with the exception of warranties benefiting consumers, which cannot legitimately be subject to any exclusion.

LO NEEL guarantees consumers of conformity defects and hidden defects for products sold on this website, in accordance with the legal guarantee of conformity provided for in articles L.217-4 and following of the Consumer Code, and to the guarantee against hidden defects, within the meaning of articles 1641 and following of the Civil Code, allowing you to return the products delivered defective or non-conforming.

It is recalled that the consumer who decides to act as a legal guarantee of conformity:

• Has a period of two years from the delivery of the property to act;
• May choose between repair and replacement of the goods, subject to the conditions related to cost, provided for in article L 217-9 of the Consumer Code;
• Is exempt from reporting proof of the existence of the lack of conformity of the goods during the twenty-four months following the delivery of the goods.

The legal guarantee of conformity applies regardless of the commercial guarantee that may be granted.

The consumer can decide to call the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, the consumer can choose between canceling the sale and reducing the sale price, in accordance with article 1644 of the Civil Code.

Reminder of the provisions of the Consumer Code:

Article L 217-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been charged to him by the contract or has been carried out under his responsibility.

Article L 217-5 of the Consumer Code: To comply with the contract, the product must:

1. Be fit for the use usually expected of a similar good and, if applicable:

Article L 217-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Reminder of the provisions of the Civil Code:

The products we sell, especially items of an artisanal nature, often have characteristics specific to the natural materials used in their manufacture. These characteristics may be subject to variations in terms of fibers, texture, knots or color. These variations can in no case be considered as defects or damage. You should, on the contrary, be aware of the existence of these variations and be able to appreciate them. We only choose the highest quality products, but the natural characteristics are inherent in our products and must be accepted as part of the intrinsic aspect of them.

The provisions of this clause will not affect your rights as a consumer or your right to terminate the Contract.

As a consumer, if you believe that your rights have been violated, you can send your complaint to the following email address: contact@loneel.fr in order to request an amicable settlement.

You acknowledge and accept that any copyright, any registered trademark and any other intellectual property right relating to all the information or content appearing on this website will, at all times, be our property or that of those who have given us granted the license. You may only use this information to the extent that you are expressly authorized to do so, by ourselves or by those who have granted the license. This does not prevent you from using this website to copy information necessary for your order or your identification information.

You should not abuse the website by intentionally introducing viruses, Trojans, worms, logic bombs, and other malicious or technologically harmful devices to it. You should not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database related to our site. You agree not to attack this website by means of a denial of service or a distributed denial of service.

Any violation of this clause constitutes an offense under the applicable regulations. We will notify and cooperate with the relevant authorities to find out the identity of the hacker. Likewise, in the event of non-compliance with this clause, you will immediately cease to be authorized to use this website.

We are not responsible for any loss or nuisance resulting from a denial of service attack, a virus or any other technologically harmful or harmful device or material caused to your computer, equipment, data or your information after using this website or after downloading files from it or files from other sites to which this site has directed you.

If our website contains links to other sites and data of third parties, these links will be provided for informational purposes only, without our having any control over the content or data of these sites. Consequently, we decline all responsibility in the event of loss or nuisance resulting from the use of these links.

Under applicable regulations, we are required to send you certain information or communications in writing. By using this website, you agree that your communication with us will be carried out mainly by electronic means. We will contact you by email or notify you through alerts posted on our website.

For contractual purposes, you agree to the use of this electronic means of communication and you accept that all contracts, announcements, information and other messages that we send to you by electronic means comply with the legal provisions requiring such communications be made in writing. This provision does not affect your rights.

Please preferably use our contact form to send us your notifications. Unless otherwise specified, we may send you notifications to the email or postal address that you provided to us when ordering.

It is understood that notifications will be properly made and received the instant they are published on our website, 24 hours after an email has been sent, or three days from the date of postage of any letter. To prove that a notification has been delivered, it will suffice to demonstrate, in the case of a letter, that the address was correctly written and that it was indeed franked and posted; in the case of an email, it will suffice to demonstrate that it has been sent to the email address indicated by the recipient.

The Contract is binding on the parties, as well as on their respective successors, assignees and assigns.

You may not transmit, assign, encumber, or otherwise transfer a Contract or any of the rights or obligations arising from it without obtaining our prior written consent.

We may transmit, assign, encumber, subcontract or in any other way transfer a Contract or any of the rights or obligations arising from it, at any time during the period of validity of the Contract. In order to avoid any ambiguity, these transmissions, assignments, charges and other transfers will not prejudice the rights which, where applicable, are recognized by law as a consumer, and will not constitute any limit, restriction or exclusion of guarantees explicit or implicit that we could have granted you.

We will not be held responsible for any non-performance or any delay in the performance of our contractual obligations caused by events beyond our reasonable control (hereinafter “Force Majeure”) as defined in article 1218 of the Civil Code and by case law.

It is understood, on the one hand, that our contractual obligations will be suspended as long as the case of Force Majeure lasts and, on the other hand, that our execution times in order to meet these obligations will be extended for a period equivalent to that of the case of Force Majeure. We will endeavor as far as possible to put an end to the case of Force Majeure or to find a solution allowing us to perform our contractual obligations despite the case of Force Majeure.

If we cease to claim from you the strict fulfillment of your obligations under the Contract or one of these Conditions, or if we do not exercise the rights or remedies to which we are entitled under this Contract or the ‘one of these Conditions, this will in no case constitute a waiver or limitation of these rights or remedies and will not exempt you from complying with your obligations.

No waiver by us of a specific right or remedy shall constitute a waiver of other rights or remedies arising from the Contract or the ConditionsNo waiver on our part of any of these rights, remedies or conditions under the Contract will have effect until it is expressly qualified as such and it is not communicated to you in accordance with the provisions provided in the notification clause above.

If any of these Conditions or any of the provisions of the Contract is deemed null and void by virtue of an irrevocable decision emanating from a competent authority, the other general conditions will remain applicable without being affected by this decision.

The present Conditions and any document indicated in these same Conditions constitute the entire Contract concluded between the parties with regard to the object of the latter, and replace any agreement, promise or pact concluded beforehand orally or in writing between the parts.

The parties agree that none of them was based on a declaration or a promise made by the other party or possibly resulting from any written or oral declaration during the negotiations between the parties before the conclusion of the Contract, with the exception of the provisions expressly stipulated in these Conditions.

Each party renounces to exercise any recourse concerning possible false oral or written declarations emitted by the other party, before the date of the signature of the Contract (except if these false declarations were emitted in a fraudulent way). The only remedy that the other party may exercise will be for breach of the Contract, as stipulated in these Conditions.

We have the right to revise and modify these Conditions at any time.

You are subject to the provisions and Conditions in effect at the time you use this website or place an order, unless the law or the competent authorities oblige us to modify these provisions, these Conditions or the privacy policy retroactively. In this case, any possible modification will also apply to orders that you have placed beforehand.

The use of our website and the purchase contracts for products on this site will be governed by French law.

Any dispute arising from or linked to the use of the site or to said Contracts will be subject to the exclusive jurisdiction of the French courts and tribunals.

The provisions of this clause do not affect your rights as a consumer under the applicable law.

Withdrawal form
(form to be completed and returned to us only if you wish to withdraw)

Address: LO NEEL, whose registered office is located at 81 rue Brancion 75015 PARIS.

I hereby declare that I am withdrawing from the sales contract concerning the following goods: Order of / delivery of (*)

Consumer name Consumer address

Dated

(*) Delete the unnecessary mention

In France, personal data is notably protected by law n 78-87 of January 6, 1978 as amended and by EU Regulation 2016/679 known as General Regulation on Data Protection (RGPD) of April 27, 2016.

During your visit to loneel.fr, the following may be collected: the URL of the links through which the user has accessed the loneel.fr site, the user’s access provider, the address Internet Protocol (IP) user.

In the context of the use of the loneel.fr site, LO NEEL collects the following personal data: name, first name, postal address, email address.

The user provides this information with full knowledge of the facts, in particular when he enters it himself. It is then clear to the user whether or not to provide this information.

LO NEEL only stores the personal data of Users for a maximum period of 3 months, without prejudice to the legal storage obligations.

In accordance with the provisions of articles 38 and following of the law 78-17 of January 6, 1978 relating to data processing, the files and freedoms, any user has a right of access, rectification, opposition, limitation and portability relating to personal data concerning him, by making his request to the data protection officer designated by LO NEEL at the following email address: contact@loneel.fr, accompanied by a copy of the identity document with signature of the document holder, specifying the address to which the response should be sent.

No transfer of personal data is made to third parties.

The user has the right to lodge a complaint with the CNIL if he considers, after having previously entered LO NEEL, that the latter has not complied with his obligations with regard to the protection of personal data.

Processing manager: Frédérique Muller

Hypertext links

The loneel.fr site may contain hypertext links to other sites, set up with the authorization of LO NEEL. However, LO NEEL does not have the possibility to check the content of the sites thus visited, and will therefore assume no responsibility for this fact.

Navigation on the loneel.fr site is likely to cause the installation of cookie (s) on the user’s computer. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site.
The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance.

Refusal to install a cookie may make it impossible to access certain services. The user can however configure his computer as follows, to refuse the installation of cookies:

In Internet Explorer: tool tab (cog-shaped pictogram at the top right) / internet options. Click on Confidentiality and choose Block all cookies. Validate on Ok.

In Firefox: at the top of the browser window, click the Firefox button, then go to the Options tab. Click on the Privacy tab.
Set the Storage rules on: use the custom settings for history. Finally uncheck it to deactivate cookies.

In Safari: Click at the top right of the browser on the menu pictogram (symbolized by a cog). Select Settings. Click on Show advanced settings. In the “Confidentiality” section, click on Content settings. In the “Cookies” section, you can block cookies.

In Chrome: Click at the top right of the browser on the menu pictogram (symbolized by three horizontal lines). Select Settings. Click on Show advanced settings. In the “Confidentiality” section, click on preferences. In the “Confidentiality” tab, you can block cookies.